How to fix Netflix Black Screen With Sound on Phone (Mobile)

  • To fix netflix black screen with sound on Phone (mobile) you need to try to restart your phone and force close netflix app and clear cache of netflix on your Phone.
  • Other Solutions: Check netflix servers and also check your internet wifi connection and off load netflix app and other solutions to fix netflix black screen with sound on phone.

In this article I’m going to walk you through what to do if Netflix just has a black screen you’re just not able to watch any videos on your phone it just keeps showing up with a black screen but with sound on phone and every time you try to watch a video it’s a problem that comes on and off watching netflix for many users it can be netflix black screen on smart tv, black screen on iphone, ipad or black screen with sound on apple tv and we’ll walk you through the steps here to make sure that you get rid of netflix black screen with sound on mobile solved successfully. So, there are a couple of different reasons why you might have that problem.

Fix Netflix Black Screen With Sound on Phone

Below troubleshooting guide for netflix will help you get rid of black screen on netflix mobile issue and by simply logout and login again netflix app can also fix or sometimes it can be netflix site error as well

Turn on your Phone and Restart

By simply turning on and off and performing a restart is an effective solution to fix netflix black screen with sound. Go ahead and turn off and turn on your phone and again restart your phone as well once.

Clear cache of Netflix App on Phone

To clear cache on Netflix app -> Settings -> General-> Select Apps -> Manage Applications -> Select netflix app -> select storage -> clear data and clear cache and tap on ok. Once you clear cache of Netflix app go ahead and launch Netflix app.

Also Read: 1) How to Fix Westinghouse TV Netflix Not Working

2) How to Fix Netflix Not Working on Toshiba Smart tv

3) Install Netflix on MI TV – APK File

4) Fix Netflix Site Error |Unable to Process Your Request Error?

5) How to fix Netflix Black Screen on Smart TV

Check Netflix Servers

One is that there might be an issue with the server on Netflix so what you’ll want to do is

Step 1: Just close out Netflix and open google and then what I would just recommend the first thing to do is just type in Netflix down. So this will just help you in down detectors it’s a third party site Netflix. 

Step 2: Go to down detector and  if it says Netflix is down then obviously that’s the problem. Netflix servers are down. If you go to this and it says there’s no problems on Netflix then go to next step. that you’ll want to do is make sure your internet works.

Check Internet Connection

Here all you have to do is make sure your internet works and that you have fast enough speeds. So I would recommend to do a speed test if you just type in speed test google has its own built-in speed test. You can just say run test.

So this is the second thing to test to make sure that you have enough internet speed and your download speeds are fast enough to be able to watch something and then if all of this doesn’t work  then go to the below step.

Offload the Netflix

Here in this step what I would recommend doing is

Step 1: Just going into your settings here and then going into general and then phone storage and what we’ll want to do on this page is offload the app and more or less what this does is it deletes the information of core files.

Step 2: I’ll just tap offload the app here it deletes the core files it doesn’t delete any of your information and you can hit and reinstall the app so this just resets the app. In case there was a bug in the app this will wipe things clean and let you start on a fresh install. 

Step 3: Here we can close that out and open up Netflix again and you’ll see that it still has me logged in and everything is fine. It doesn’t delete any information but going through those three steps you’ll definitely get this solved and be able to watch Netflix and not have that black screen error.

That’s it, by following above solutions you can easily fix netflix black screen with sound on phone sucessfully.

Lakshmi Durga
Lakshmi Durgahttps://www.asavvyweb.com
Lakshmi Durga is Senior Content Writer and Author and Also a Senior Editorial Team Member at A Savvy Web for More than 5 Years and She writes about technology related subject troubleshooting guides and helps users to solve issues. She has a Degree of Bachelor of Technology (Btech) from Kakatiya University and (Master of Technology) Mtech at Kakatiya University and JNTU university and is a real time Technology expert. She is a Real time Tech Expert and enthusiastic and has an Expertize in this technology area and writes specially on troubleshooting guides, solutions and tips and fixes and how to articles on Tech Related subjects like iPhone, Android, iOS, Smart tv and other tech related information.

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