How to Fix Google Duo Audio or Video Call Not Connecting on iPhone or Android

When you are trying to make a video call or audio call on Google Duo and its not connecting or you are unable to make a video call on google duo then you can fix this issue easily with simple solutions, So, lets see in detail below.

When you make a call on Google Duo, Sometimes on your Google duo you can experience issues like audio call or video call not connecting or Google Duo sound not working or camera not working or any other issues with Google duo app on your android or iPhone.

Fix Google Duo Video Call Not Connecting on iPhone and Android

Below methods will help you fix the issue with google duo app not working on iPhone or android or google duo not connecting when placing video call or audio call issues.

Force Restart your Device

You need to press and hold power button on your mobile device and wait until you see logo and then release the power button and wait for your devive to restart or reboot.

Check Internet

Make sure that your device is connected to wifi and having a stable internet connection with good wifi internet signal.

Enable and Disable Airplane Mode

Step 1: Swipe from top to bottom and tap on airplane mode and turn it on.

Step 2: Wati for 10 seconds and then turn off airplane mode.

Now, go ahead and try to make a video call using google duo app and your issue will be resolved if there are any internet related issues.

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Change Internet From Wifi to  Mobile Data

If you are using wifi internet when making a video call then switch it to mobile data and try to make a call and if you are using mobile data or cellular data on your device then switch it to wifi and try to make video call on Google duo.

Clear Cache and Clear Data of Google Duo App

Go to Google Duo app info on your Android device and select storage and then tap on clear app data and clear cache and confirm and then tyr to make video or audio call on google duo. Sometimes by simply just clearing all data and clearing cache your issue with google duo audio or video call will be fixed.

Offload Google Duo App on iPhone

Step 1: Go to settings and tap on General

Step 2: Tap on iPhone Storage.

Step 3: Now, scroll down and tap on Google Duo app

Step 4: Tap on Offload App and wait for your iPhone to offload google duo app.

Reinstall Google Duo App on iPhone

Once you offload Google Duo app then you need to reinstall google duo app on your iPhone,

Step 1: Now, go to settings -> General -> iPhone storage

Step 2: Scroll down and tap on Google duo app -> Tap on Reinstall app and wait for your iPhone to reinstall your google duo app.

Once you offload google duo app and reinstall google duo on your iPhone then your issue of Google duo app audio or video call not working issue will be resolved on iPhone.

Uninstall and Reinstall Google Duo App on Android

Step 1: Tap and hold on your google duo app icon on your home screen.

Step 2: Tap on App info and uninstall Google duo app on your Android Device

Step 3: Now, Go to google play store and search for google duo app and install google duo app on your android device and complete the setup process.

Once you complete the setup process of google duo then go ahead and make a video or audio call on your android device and it will connect and your issue of cant make calls using google duo app will be fixed successfully.

Reset Network Settings

Step 1: Open settings on your iPhone

Step 2: Tap on General and Tap on Transfer or reset and enter your passcode.

Step 3: Now, tap on reset network settings and confirm reset network and wait for your iPhone to reset network settings.

Once you reset network settings, then your issue of google duo video or audio call not connecting issue will be resolved successfully.

Why Google Duo video call not connecting ??

This can be due to network related issue on your iPhone or Android or poor internet connection and by just reinstall google duo app or by connecting to wifi or mobile data and clearing cache and clear all data of google duo app will fix the issue of cant make calls on google duo app or not connecting issues.

What to do When Video call is not working on Google Duo?

Turn off and turn on airplane mode and restart mobile device and reset network settings and turn off and turn on airplane mode and then uninstall and reinstall google duo app

FAQ